Steven Fokkinga, PhD
Selected Works
I build tools, develop frameworks, and do research to help organizations understand what people really need—combining deep expertise in user psychology with hands-on technical ability.
Cases
Teaching AI to Interview
RESEARCH TECHNOLOGY • AI DEVELOPMENT
Emotions by Design
PUBLISHED BOOK • THOUGHT LEADERSHIP
Beyond Metrics: Rotterdam's Helpline
SERVICE DESIGN • UX RESEARCH
Giving The News Legs
STRATEGIC VISION • EXPERIENCE DESIGN
Emotion Mapping
PRODUCT DEVELOPMENT • RESEARCH TECHNOLOGY
Behavior Change Design
BEHAVIOR CHANGE • METHODOLOGY DESIGN
Citizens Don't Shop
UX RESEARCH • INCLUSIVE DESIGN
TinyTask
PRODUCT DESIGN • BEHAVIOR CHANGE
Rotterdam Klik Lab
INNOVATION LAB • CAPACITY BUILDING